India smartphone brand Lava has announced the “Service At Home” service for all of its upcoming smartphones. Under this new initiative, the company will offer doorstep service across the country. The company says that doorstep service will cover 9,000 pin codes nationwide. It also promises to respond to all customer requests within two hours and to resolve requests within 48 hours. Doorstep service was previously only available for Lava Blaze smartphones.
To avail of this service, customers can visit Lava’s official website, call center, Lava care app, and official Whatsapp number. In case of minor software and hardware issues, the request will be resolved at home. If the issue is big, the product will be collected, repaired, and delivered to the customer at home at no additional cost. Lava also offers free screen replacement services to its customers.
“Service at Home is a one stop solution for all after sales requirements of a customer. We now offer this service for all upcoming smartphones as an effort to do away with the idea of long ques at service centres and elevate the customer experience. Also, the goal was to go beyond what was traditionally being offered to customers in terms of service. Experiencing a redefined customer service, users can unwind at home while a Lava representative fixes their smartphone” said, Mr Satya Sati, Head of Customer Service, Lava International Limited.
Lava already has 705 service centers and 60 Service on wheels across India. The company introduced ‘Service on Wheels’ during the pandemic to provide after-sales service to customers. It also noted a case when its customer support person traveled with a customer on a train to resolve his problem without charging anything.
