WhatsApp releases a monthly report in compliance with the Information Technology Rules, 2021. In October’s report, the company highlights that it has banned 2,069,000 WhatsApp accounts between October 1 to October 31.
WhatsApp has its own tools and resources to detect and stop abuse and other harmful activities on the platform. Most accounts banned in October were detected by WhatsApp’s abuse detection tool.
While the company banned too many accounts, the number of grievances reported was low. A total of 500 grievances were received. Out of these 500, 146 were related to account support, 248 were related to banning appeals, 53 were related to product support, 11 were related to safety, and the rest of the 42 were related to other support. WhatsApp confirmed that it only actioned on 18 requests that belonged to the ban appeal.
To send grievances to WhatsApp, users can send an email to [email protected]. Alternatively, one can also send a letter to the India Grievance Officer via post.
WhatsApp banned around 2.209 million accounts back in September. The numbers for October were also similar. WhatsApp is the most popular messaging platform but it is also used by people for spamming. I also receive several spam messages from people selling WFH jobs, fake links to shopping sites, and more. It feels good to know that WhatsApp is actively taking actions against spammers.
