Uber rolls out ride booking via WhatsApp in India
Ride booking app Uber has partnered with WhatsApp to allow users to book a cab using WhatsApp in India. Everything will be done by sending messages to a WhatsApp chatbot.
Once you start using WhatsApp to book Uber rides, you won’t need to have the Uber app on your phone. You can register, book rides and receive trip receipts within WhatsApp chat. You get each information including Driver’s name, license plate, and location en route to pick up in WhatsApp booking information.
The company has confirmed that all rides booked using WhatsApp will get all the safety features and insurance protections users get on the Uber app.
“We want to make it as easy as possible for all Indians to take an Uber trip, and to do that we need to meet them on platforms they are comfortable with,” said Nandini Maheshwari, senior director of business development at Uber.
The driver will also see no change in their experience.
The company has begun testing this feature in Lucknow and will expand it to more cities in near future. Booking ride on WhatsApp only supports English but the company is planning to add other Indian languages soon.