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Oracle buys RighNow, cloud based customer service for $1.5 B

Deepanker Verma October 24, 2011 Business

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Orcale has announced to acquire RightNow, a could based customer offering service for $43 per share. So the total paid amount is $1.5 billion. RightNow’s Customer Service Cloud helps organizations deliver exceptional customer experiences across call centers, the web and social networks.
Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud,” said Thomas Kurian, Executive Vice President, Oracle Development. “RightNow’s leading customer service cloud is a very important addition to Oracle’s Public Cloud.”
“RightNow’s products add leading customer experience capabilities that help empower companies to interact with and provide a consistent experience to customers across channels,” said Greg Gianforte, CEO, RightNow. “We look forward to combining our complementary capabilities along with maintaining and expanding our presence in Bozeman, Montana in order to better service our customers.”
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About the Author: Deepanker Verma

Deepanker Verma is the Founder and Editor-in-Chief of TechloMedia. He holds Engineering degree in Computer Science and has over 15 years of experience in the technology sector. Deepanker bridges the gap between complex engineering and consumer electronics. He is also a a known Security Researcher acknowledged by global giants including Apple, Microsoft, and eBay. He uses his technical background to rigorously test gadgets, focusing on performance, security, and long-term value.