Best Live Chat Software and Tools

Platform: SaaS/Web/Cloud - Android - iOS - Windows - Mac

Customer Type: Medium Business, Small Business

• Agent Scheduling
• Call Me Option
• Co-Browsing
• Knowledge Database
• Offline Form
• Shortcut Messages
• Transfers
• Video Chat
• Visitor Targeting
• Live Chat
• Self Service Portal
• Alerts Escalation
• Automated Routing
• Community Forums
• Contract SLA Management
• Knowledge Base
• Known Issue Management
• Surveys & Feedback
• Ticket Management
• Customizable Branding
• Document Storage
• Macros Templated Responses
• Multi-Channel Communication
• Social Media Integration
• Incident Management

• Free Trial
• Subscription

Platform: SaaS/Web/Cloud - Android - iOS - Windows - Mac

Customer Type: Freelancers, Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Knowledge Database
• Offline Form
• Persistent Chat
• Shortcut Messages
• Transfers
• Visitor Targeting

• Free Trial
• Freemium
• Subscription

Platform: SaaS/Web/Cloud - Android - iOS - Windows - Mac

Customer Type: Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Knowledge Database
• Offline Form
• Persistent Chat
• Shortcut Messages
• Transfers
• Visitor Targeting

• Free Trial
• Freemium
• Subscription

Platform: SaaS/Web/Cloud - Android - iOS - Windows - Mac

Customer Type: Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Co-Browsing
• Knowledge Database
• Offline Form
• Shortcut Messages
• Transfers
• Video Chat
• Visitor Targeting

• Free Trial
• Subscription

Platform: SaaS/Web/Cloud

Customer Type: Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Co-Browsing
• Knowledge Database
• Offline Form
• Shortcut Messages
• Transfers
• Visitor Targeting

• Free Trial
• Freemium
• Subscription
• Quotation Based

Platform: SaaS/Web/Cloud - Android - iOS

Customer Type: Freelancers, Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Call Me Option
• Co-Browsing
• Knowledge Database
• Offline Form
• Persistent Chat
• Shortcut Messages
• Transfers
• Visitor Targeting

• Free Trial
• Freemium
• Subscription

Platform: SaaS/Web/Cloud - Android - iOS - Windows

Customer Type: Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Call Me Option
• Co-Browsing
• Knowledge Database
• Offline Form
• Persistent Chat
• Transfers
• Video Chat
• Visitor Targeting

• Subscription

Platform: SaaS/Web/Cloud - iOS

Customer Type: Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Call Me Option
• Co-Browsing
• Knowledge Database
• Offline Form
• Persistent Chat
• Shortcut Messages
• Transfers
• Visitor Targeting

• Free Trial
• Subscription

Platform: SaaS/Web/Cloud - Android - iOS

Customer Type: Freelancers, Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Co-Browsing
• Knowledge Database
• Offline Form
• Persistent Chat
• Shortcut Messages
• Transfers
• Visitor Targeting
• Live Chat
• Self Service Portal
• Alerts Escalation
• Automated Routing
• Contract SLA Management
• Knowledge Base
• Known Issue Management
• Surveys & Feedback
• Ticket Management
• Customizable Branding
• Document Storage
• Macros Templated Responses
• Multi-Channel Communication
• Social Media Integration
• Incident Management

• Free Trial
• Quotation Based

Platform: SaaS/Web/Cloud - Android - iOS

Customer Type: Large Enterprises, Medium Business, Small Business

• Agent Scheduling
• Call Me Option
• Co-Browsing
• Knowledge Database
• Offline Form
• Shortcut Messages
• Transfers
• Video Chat
• Visitor Targeting

• Free Trial
• Subscription