General Commands
| Action | Keyboard Shortcut |
| Check mail (jumps to Inbox, if you’re not already there) | M |
| Check all mail (includes POP accounts) | Shift+M |
| Start a new email message | N |
| Start a new Instant Message (IM) | I |
| Start a new SMS message (text) | T |
| Move to the previous tab | PC: Ctrl+[ Mac: Cmd+[ |
| Move to the next tab | PC: Ctrl+] Mac: Cmd+] |
| Close the current tab | PC: Ctrl+\ or Esc Mac: Cmd+\ or Esc |
| Search | S |
| Expand window to maximum height | F11 Note: Not available in Safari. |
| Display keyboard shortcuts | ? |
Composing an Email
| Action | Keyboard shortcut |
| Attach files (one at a time) | PC: Ctrl+Shift+U Mac: Cmd+Shift+U Note: Not available in Internet Explorer |
| Select next or previous attachment | Up, down, left, and right arrow keys |
| Remove an attachment | Delete |
| Move cursor to formatting tools or attachments list (from message field) | Shift+Tab |
| Move cursor to next or previous Compose tab | Left or right arrow |
| Show Choose Contacts dialog box (from TO, CC, or BCC field) | Right arrow, then Enter |
| Show BCC field (from CC field) | Right arrow, right arrow, then Enter |
| Toggle plain text/rich text mode | PC: Ctrl+Shift+Y Mac: Cmd+Shift+Y |
| Save as a draft | PC: Ctrl+S Mac: Cmd+S |
| Send message | PC: Ctrl+Enter Mac: Cmd+Return |
Working with Messages
| Action | Keyboard shortcut |
| Reply to a message | R |
| Reply all to a message | A |
| Forward a message | F |
| Mark as read | K |
| Mark as unread | Shift+K |
| Flag a message | L |
| Clear flag | Shift+L |
| Find a word or phrase in a message | PC: Ctrl+F Mac: Cmd+F |
| Print message | PC: Ctrl+P or P Mac: Cmd+P or P |
| Delete message | Delete |
| Add sender to contacts | Shift+A |
| Open Move menu | D |
| Move message(s) to one of your first 9 folders | D, then 1-9 (For example, type “2” for second folder) |
| Create a new folder | PC: Ctrl+Shift+E Mac: CMD+Shift+E |
| Move message(s) to a new folder | PC: D, then Ctrl+Shift+E Mac: D, then Cmd+Shift+E |
| View next message up | Ctrl+, (comma) |
| View next message down | Ctrl+. (period) |
Working with IM Conversations
| Action | Keyboard shortcut |
| Reply via IM | Shift+I |
| Reply via SMS | Shift+T |
Working with Message Lists
| Action | Keyboard shortcut |
| Highlight the next message up or down | Up and down arrows |
| Open a message | PC: Enter Mac: Return |
| Select all messages | PC: Ctrl+A Mac: Cmd+A |
| Select messages in a range | Click to check checkbox of first message, then shift-click on checkbox of last message |
| Turn Preview Pane on or off (when viewing messages in a scrolling list) | V |
Working with Message Lists (when viewing messages page by page)
| Action | Keyboard shortcut |
| Check or uncheck a message’s checkbox | Spacebar |
| Move cursor up or down the list (preserving selection) | PC: Ctrl+up arrow, Ctrl+down arrow Mac: Cmd+up arrow, Cmd+down arrow |
| Move cursor to column header (from first row) | PC: Ctrl+up arrow Mac: Cmd+up arrow |
| Move cursor to next column header left or right (when cursor is on a column header) | Right and left arrows |
| Sort by column (while in focus) | Spacebar |
Keyboard Navigation and Selection
| Action | Keyboard shortcut |
| Move cursor to next or previous region of the screen | Tab, Shift+Tab |
| Move cursor to next or previous toolbar button | Left and right arrow keys |
| Move cursor to next or previous item in list | Up and down arrow keys |
| Select item in focus | Enter |
| Empty Trash or Spam folder (with mouse or cursor on folder) | E |
| Expand or collapse folder list (with mouse or cursor at top of folder list) | Enter |
| Rename a folder (with mouse or cursor on folder) | C |
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