Google has now taken an important step in the field of customer support for its products. Now Google has announced to give 24/7 support to all its apps users. In past, Customers could only get email support and phone supposrt was limited to fewer regions.
Jocelyn Ding, Vice President, Google Enterprise Operations, announced, “Since we launched Google Apps for Business in 2007, we’ve been working hard to build a global support offering that’s responsive to the needs of our business customers. In the early days, our customers reached us mainly through email, and our 24 x 7 phone support was limited to critical issues.”
“To improve the experience of our customers, we now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. Our customers may also receive support through our web-based support portal, online help forms, and online help center. All support cases are handled directly by trained Google Apps experts,” she added.
If Google wants to build a good reputaion for its apps in enterprise sector, this step is needed.